Shipping policy

 

Disclaimer

All orders will be shipped out as soon as possible. Estimated ship out date is specified on item description. You will receive another notification when your order has shipped. Due to the nature of GB, shipping date isn't guaranteed, but Studio Folli will put maximum effort to ship out in the earliest time frame possibleDue to COVID-19, shipping may not be available to certain countries. Such orders will be cancelled.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Studio Folli is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours after the email for the tracking information to be updated. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@folli.studio with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@folli.studio with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@folli.studio